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AI
Automations
Billing
Channels
- Adding Aigento chat to your websiteAigento's chat button works on any website, not only on Shopify. You paste one snippet into your site's HTML, and a chat launcher appears in the corner of every page that has it.…
- Forwarding your support email to AigentoEach Aigento workspace has its own inbound email address. Email sent to it arrives in your Aigento inbox as a ticket, and a reply joins the ticket it belongs to. Forward your…
- Publishing your help centerYour help center is a public website of your knowledge base articles, hosted by Aigento. Customers can read your answers without writing to you, and search engines can find them.…
- Putting the contact form on your websiteYour Aigento contact form has its own page, linked under Settings → Channels → Hosted pages → Contact page. You can also show the same form inside a page of your own website, such…
- Turning on storefront chatStorefront chat puts the Aigento chat launcher on your Shopify store, so shoppers can message you without leaving the page. Their conversations arrive in Aigento as tickets. The…
Getting started
- Getting started with AigentoAigento is a helpdesk for online stores. Customer emails, chats and contact form messages arrive in one inbox as tickets, with the customer's Shopify orders beside them, and an AI…
- Glossary: every page and setting in AigentoEach heading below is a label you see in the Aigento dashboard, with what it does and where it is. Pages and tabs marked admins are visible to owners and admins only (see Team…
- Switching from Gorgias to AigentoYou can move from Gorgias to Aigento without a gap where nobody answers and without two helpdesks answering the same customer. Set everything up while Gorgias is still live,…
Inbox
- Macros: reusable replies with Liquid variablesA macro is a saved reply you can drop into the composer. Macros live in Settings → Macros and are available from the ticket composer. Name — how you find it in the picker. Content…
- Replying to a customer, internal notes and undo sendThere are two kinds of message you can add to a ticket, and they behave very differently. A reply goes to the customer. It is recorded as an outbound agent message, it moves the…
- Ticket statuses, priorities and assignmentEvery conversation in Aigento is a ticket. A ticket belongs to exactly one customer and one scope: the store or channel it arrived through, which decides which automations and…
Integrations
Knowledge base
- Knowledge base basicsYour knowledge base is what Aigento's AI reads before it writes anything. A thin knowledge base produces vague drafts; a good one produces drafts that quote your actual policy. It…
- Knowledge Gaps and SuggestionsAigento watches how your tickets go and points at what your knowledge base is missing. It does this in two ways, both on the Knowledge Base page: Knowledge Gaps are topics…